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We are a team of volunteers and starting a new project in a community in the same niche. We’ve been providing SAP C/4HANA, from consulting to development and customization, for more than six years, which has resulted in 20+ vibrant projects. A warehouse employee sees the order in the Cockpit, collects it and ships to the store, while a store employee can also see the order status.
Thus, they can provide exceptional customer support and offer personalized recommendations promptly. SAP Marketing Cloud adds tools for creating a 360-degree view of your customers, better understanding their preferences and creating personalized experiences. The integration with Marketing Cloud will provide you with real-time insights into customer behavior across touchpoints, facilitating the creation of multichannel marketing campaigns. SAP Service Cloud is the advanced CRM solution from SAP for customer service processes. You can segment your customers on the basis of their preferences such as brand, style, color, usability, hobbies and interests, and set data-driven rules for each segment.
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It combines features such as AI-powered merchandising, chatbots, an intuitive interface, and self-service abilities that make buying and selling processes easy. The great thing about the SAP ecommerce solution is that you can manage your products, content, orders, and catalogs from a single place and distribute them to many channels. The B2C Accelerator provides a wide range of capabilities for improving customer engagement. Consistent content management across all devices, email communication, search and navigation, shopping cart, order management and many more features allow B2C users to grow and expand.
We take a deep dive into how the platform works and discover whether or not it’s been successful to meet today’s customers needs. Services From digital transformation strategy to scaling your digital business. Learn why SAP Commerce Cloud medaled in 10 of 12 categories in the Paradigm B2B Combine report and was praised for its ability to support complex B2B use cases. An agile CX strategy can help you navigate a volatile marketplace and meet the ever-changing needs of customers today – and far into the future. Reduce your limitations and grow across channels on a single platform designed for B2B and B2C, multibrand, and multigeographical. Since SAP Commerce Cloud is based on open APIs, it can be quickly integrated with third-party solutions as well.
Industry-specific features
Customer service agents can get a 360-degree profile of the customer they’re serving, complete with demographics, purchase history, preferences, and past support tickets. All the product content management capabilities within Commerce Cloud are housed in one easy-to-use, centralized content repository. By incorporating a composable approach into your digital commerce strategy, you can achieve commerce agility. Staying agile is key to delivering an outstanding customer experience that differentiates your business and creates loyal customers. An integrated and scalable enterprise-grade digital commerce platform can help you fuel innovation and drive profitable growth.
Franchises Seamlessly push brand-approved marketing to all locations or specific locations – easily. Check out Forrester’s TEI report to understand the potential return on investment when deploying SAP Commerce Cloud and SAP Customer Data Cloud solutions. SaM Solutions experts with substantial experience in SAP CX Commerce created a proprietary solution — Auction Module for SAP Commerce Cloud — which earned the status of SAP Qualified Partner-Packaged Solution. Such complicated orders are hard to quickly implement without a unified and well-thought-out system.
From here, users can effortlessly catalog products by diverse attributes, and bulk-edit, bulk-publish, and bulk-upload multiple products simultaneously, saving time and ensuring consistency. Also, through self-service options like “Organization Management,” where customers can define order approval workflows, and “Quote Negotiation”, where customers can request quotes to be reviewed by managers. The checkout has B2B-friendly features like PO number entry, auto-replenish, and the ability to charge an account rather than a credit card.
It’s cloud-based
Our enterprise-grade e-commerce solution enables B2C and B2B organizations to deliver engaging and profitable commerce experiences. The cloud-based commerce solution earns multiple 2022 “Top Rated” and “Best of” awards based on feedback submitted by our customers to TrustRadius. SAP Cloud Platform is a convenient, secure and reliable environment for creating or extending digital solutions. Apart from fully integrated modules, Commerce Cloud offers more specialized ready-to-use solutions — accelerators. They contain best practices and unique functions needed for certain businesses or sectors and help them run faster.
- SAP Customer Data Cloud ensures impeccable protection of customers’ personal data, which is a crucial factor in the digital world.
- As a result, customers get a deeply personalized shopping experience, and your store gets the increased conversion.
- There are many benefits to a fully composable commerce platform, but big tradeoff for that extra freedom and flexibility.
- It caters to the unique needs and desires of every customer by delivering personalized experiences from acquisition through to retention, unifying all touchpoints on a global scale.
- SAP Commerce Cloud also simplifies complex commerce and order processes, so you can engage customers more effectively and connect the demand with your supply chain.
This can be incredibly hard to manage, creating complexity and data fragmentation for the seller, lack of personalization and reliability for the customer, and can lead to higher costs for both. It caters to the unique needs and desires of every customer by delivering personalized experiences from acquisition through to retention, unifying all touchpoints on a global scale. Get ready to unlock greater profitability, sustainability, and resilience.
Integrations are also possible with SAP ERP, SAP S/4HANA, SAP Digital Payment, SAP Hybris Digital Asset Management Cloud by OpenText. As you can see, you are free to create various eCommerce strategies and scenarios to achieve desired results in data management. Its online community is weaker and less vibrant than many other platforms like Magento and Shopify. Commerce Cloud doesn’t come cheap; their prices are at the upper end of the spectrum with some customers paying over $1M per year for their SAP Hybris platform. Customer data patterns are recorded and put to great use, enhancing engagement through optimized experiences.
What are analysts saying about SAP Commerce Cloud?
While both can be seen as different terms describing the same thing, e-commerce means selling products online, usually through a typical online store. Digital commerce expands that concept by including all the touch points and processes throughout the entire customer journey. This means that all the tools, processes, and technologies used to create the online offer are critical to the overall definition. It also encompasses the inclusion of physical sales channels, such as your store network, into your digital commerce strategy. SAP Commerce Cloud is our proven commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. You can customize the solution to meet your specific needs and manage even the most complex catalogs, products, and configurations for creating exceptional, hyperpersonalized omnichannel experiences.
Companies can either implement built-in modules with ready-to-use functionality or customize these modules by adding extensions in order to tailor them to the unique requirements of certain industries. When you choose Commerce Cloud for project development, keep in mind that you are not limited by this product. By using pre-built integrations with other SAP C/4HANA products, you can add the necessary functionality and extend the frontiers of your website for further growth. SAP Commerce Cloud empowers companies with out-of-the-box modules with ready-to-use functionality.
Seize the Opportunity to Become a Successful Digital Business
We create solutions based on SAP Hybris commerce cloud for over five years, and all our clients are satisfied with the results. To remain competitive, sellers should reach their customers through various channels. Creating and managing separate strategies for each channel is extremely hard and costly, that’s why SAP provides omnichannel capabilities from a sap e commerce module single place. A store employee sees the order in the Order Management Cockpit, instantly gets an overview of product inventory to find this item in stock and selects the option to prepare this order for collection. You can control inventory and sourcing processes from a single place, no matter how many stores, warehouses and digital systems are involved.
How Does SAP Commerce Cloud Integrate with Other Software?
We can also customize these modules by adding extensions in order to tailor them to the unique requirements of certain industries. You can use machine learning to send behavior-based recommendations to enhance conversions. In addition, engaging with one-to-one customers helps understand the customers’ needs and deliver what they are looking for.
Moreover, you can leverage a CPQ application for selling configurable products. Use SaM Solutions’ SAP Commerce Cloud implementation to build a highly customizable ecommerce solution with complex catalogues and configurations. The SAP Commerce Cloud is packed with superior capabilities that help you create omnichannel storefronts that cater to your users’ diverse needs and choices. Its built-in “Customer Consent Solution” gives customers complete and transparent control over their data and how it’s used. And the “Customer Identity Solution” provides flexible and frictionless registration, authentication, and login experiences, all critical in the era of GDPR, CCPA, and beyond. Commerce Cloud gives users a single view of inventory across an entire organization.
It benefits from excellent internationalization thanks to multi-language, multi-site, and multi-currency support. It can be structured and extended to suit all kinds of different businesses, whether B2B, B2C or B2B2C. Agents can perform all interactions (answer queries, issue refunds, create sales orders, etc.) from one interface, so there’s no need to mess around opening new windows or switching screens.
Talking about SAP commerce, we imply an outstanding digital infrastructure that allows e-commerce business owners to build loyal relationships with their customers by providing seamless CX. Since omnichannel commerce is among the top e-commerce trends now and will be in the future, sap commerce cloud hybris is undoubtedly the best solution to follow this trend. SAP Customer Data Cloud ensures impeccable protection of customers’ personal data, which is a crucial factor in the digital world. Secure registration, login, authentication, consent management and GDPR compliance will help you attract loyal clients and demonstrate respect for personal data privacy. SAP Sales Cloud can improve your commerce business with predictive analytics and visual dashboards displaying sales performance in real time.
This allows the business to continually add or enhance the experiential elements of the shopping and buying experience without affecting the core functionality of the platform. It also enables new selling channels such as social media marketplaces, mobile apps, in-store kiosks, and more, with minimal development needed by IT. This canned solution focuses on the presentation and processing of large volumes of product information. We can segment the customers on the basis of their closeness, such as a brand, a style, a color, usability, interests. As a result, customers will get an individualized shopping experience, and our store will get an increased conversion.